Support
Last updated: 3 October 2026.
One address, read by a person.
Answer within two working days. Weby is a small team: the stated time is the one it can hold, not the one that would look good.
By phone: +33 7 63 18 63 02.
By post: Simon Gracies EI, 33B rue Copernic, 6e étage, 75116 Paris, France.
Email stays the fastest route: it leaves a record, and it lets you include the name of the business and the date without spelling them out. Support is answered in French and in English.
So that the answer is useful, include the email address of your account and, if it concerns a booking or an order, the name of the business and the date.
Reporting a review or a piece of content
Weby carries content written by its users: reviews, business replies to reviews, and profile photos. Any content can be reported.
From the app, the fastest way: open the review and use the report action. You choose a reason (offensive content, fake review, personal data, impersonation, off topic, other).
From this site, if you do not have the app or an account: write to support@tryweby.com with the name of the business, the approximate date of the review and what you find objectionable.
Every report is examined within 24 hours. A review upheld after review is hidden and stops counting towards the business's rating. A report on its own hides nothing: otherwise anyone could silence any review.
What reporting does not do: Weby never tells a business that it has been reported, nor by whom. Reporting must not turn against the person who does it.
Blocking someone
In the app you can block the author of a review: their reviews stop being shown to you, everywhere, and they are not told. You can unblock them whenever you want, and their reviews come back.
Your data
Questions about your personal data: confidentialite@tryweby.com, and the privacy policy.
Deleting your account: how to do it, from the app or by email.
If you run a business
Same address, support@tryweby.com. Include the name and registration number of your business. Leaving Weby, or coming back after having left, goes through support: see the merchant terms.